Terms & Conditions

Cancellation Policy

All course bookings are subject to the following terms.

For Three-Day Courses

• Registrants who cancel fourteen (14) or more days prior to the training date incur a £100 cancellation fee to cover administration costs, with the remainder of the course fee being refunded.

• Registrants who cancel less than fourteen (14) days prior to the scheduled training date will be charged 100% of the course fees.

• Non-attendance without notice incurs the full fee, except in circumstances of exceptional difficulty.

For One-Day Courses

• Registrants who cancel fourteen (14) days or more days prior to the training date, will be charged a cancellation fee of £50. The remainder of the course fee will be refunded.

• Registrants who cancel fourteen (14) days or less prior to the training date will be charged 100% of the course fee.

• Non-attendance without notice incurs the full fee.

Please note that TPBC reserves the right to cancel courses due to low registrations, or for any other reason. In such an event course fees may be transferred to another course on a mutually convenient date without charge or will be returned in full and no additional financial obligation will be accepted.  Should cancellation become necessary, TPBC will notify registrants wherever possible at least one week prior to the start date.

In exceptional circumstances a booking may be transferred to a third party at which time an administration charge (between £25 and £250, depending on the course cost and other factors) will become payable.

In some circumstances cancelled places incurring a fee can be transferred to a future course, subject to availability.

All Courses

Most of our courses request submission of personal information prior to the course.  This information, whilst confidential, is shared with the course facilitator so that they can offer full support during the course.  We request this information is submitted within 5 days of booking or immediately if the course is less than 7 days after making the booking.  If the requested information is not submitted within the timescales, we endeavour to contact you by email and/or phone to request submission.  If we are unable to contact you, or you do not respond to our contact we reserve the right to transfer you to the next available course.  If contact is still not forthcoming, and pre-course information is not received at least 7 days before the course, attendance will be cancelled and no refund given.

Payment Terms

As a small business, in order to ensure we have sufficient resources available to continually improve and provide our training and services, it is our standard practice and policy to ask clients to pay by bank card online, bank transfer in advance or through a payment plan by monthly Direct Debit. 

Liability to Pay

You will be responsible to pay our fees regardless of whether you expect to recover some or all of our fees from a third party. You will, nonetheless, be responsible to meet our charges for acting for you.

If your company or business is unable to meet its liability in respect of our outstanding fees as and when they fall due then the company’s directors or business owners would be personally, jointly and severally liable in respect of our outstanding fees.

Late Payment: Payment and Interest

Course fees are payable prior to the training or upon receipt of an invoice. We reserve the right to charge interest on late paid invoices at the current 8% above bank base rates or the applicable rate at the time of default under the Late Payment of Commercial Debts (Interest) Act 1998.  We also reserve the right to claim compensation and recovery costs arising from late payment under section 5A of the Late Payment of Commercial Debts (Interest) Act 1998.

Payment Plans

Where a payment plan has been agreed, you will be responsible for ensuring payments are received on the agreed dates. If a payment is missed you will be sent a reminder and this will incur a £35 administration charge. If two or more payments are missed the account will be passed to a Debt Recovery Agent and all associated costs will be passed on to you. 

How can I register for a course?

On each course page you will find a link to register. Click through and you can pay by bank card and register immediately. As payment is made the course place is booked. You will receive a confirmation email with course details and joining instructions, along with a receipt. With the exception of our Introduction to Professional Boundaries course, the confirmation email will ask you to submit some confidential information which will be shared with the course facilitator giving them an understanding of the circumstances that bring you to us so that they can fully support you during the course. For some courses there is some pre-course reading and preparation to do.