If you want to feel freer to communicate effectively with the people you work with this course is for you. Excellent communication is not about talking better, but about listening. When the space is full of our opinions, reactions, beliefs, ideas, thoughts and feelings, listening is difficult. When we are truly listening we are fully present and aware, connected, present, vulnerable and open.

When people providing a service are fully present the core principles and behaviours associated with professionalism (for example see Gliatto and Stern 2009) arise as a natural consequence. In this space there is a natural connection with the other (empathy and respect); we can listen to their expressed and unexpressed needs (responsiveness); this presence creates trust (fiduciary obligation); dealing with complexity and ambiguity becomes exponentially easier when one is fully present; remaining in awareness has accountability and reflection occur as a natural arising, not as something that requires force or calculation.

This course takes as its starting point the understanding that human beings have an innate capacity for communicating effectively with others and that this capacity is available to us at any moment. If we are trying to get something, make something happen, are full of opinions or beliefs about the other, or are just waiting for a chance to speak, then the experience is often of not being listened to.

The course is run as a small group session with restricted places. The approach is a highly interactive one, which will involve a coaching approach and sharing from experience.

Who Is The Course For?

The course is for people in roles working with people, including medicine, nursing, social work, ministry, education, therapy, criminal justice, corporate and political settings.

When The Course Is Helpful

The course can help you if you wish to improve your communication. It may be taken in conjunction with other courses or can be a stand-alone.

Learning Methods Include

  • Presentation
  • Conversations with the trainer
  • Group exercise
  • Group discussion

Content Includes

  • Principles of listening
  • How we avoid listening
  • Values associated with listening
  • Relationship of listening to professionalism
  • Planning and next steps

Goals & Intended Outcomes

  • Increased understanding of the practice of listening.
  • Improved capacity for listening.
  • Begun to have developed new approaches to listening in practice.

Booking Process & Fee

The price for the course is £300 +VAT (£360) and a place is secured when payment is made.  All bookings are made in agreement with our [terms and conditions]. Payment is by bank transfer and places can be held for 5 days to enable payments to be made.

What Our Clients Say...

Our 2019 Listening in Practice course programme is currently being finalised.
If you would like know the dates of the next courses, please register your interest by contacting us.

Upcoming Courses