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Listening In Practice

If problems in communication have been an aspect of the problem you are facing, this course can be a part of the process of developing insight and demonstrating remediation.

Live online events

  • 13 Feb 2025
    1 day, 9:00 AM GMT - 5:30 PM GMT
    Online
    Jonathan Coe
    • PD hours: 6.5
    • £500.00 incl. VAT
    Register
  • 26 Jun 2025
    1 day, 9:00 AM BST - 5:30 PM BST
    Online
    Hazel Russo
    • PD hours: 6.5
    • £500.00 incl. VAT
    Register
  • 27 Nov 2025
    1 day, 9:00 AM GMT - 5:30 PM GMT
    Online
    Hazel Russo
    • PD hours: 6.5
    • £500.00 incl. VAT
    Register
None of these dates work for you? Suggest another date & time

IS THIS THE RIGHT COURSE?

If you’re not sure about which course is the right one for you we have provided a guide to help you here.

Description

Difficulty in listening is often at the centre of communication problems and this course raises awareness and provides a space for developing insight and creating ways of being which are powerful in communication.  Proper listening in a professional context can help to handle issues early and to avoid future complaints.

If you want to feel freer to communicate effectively with the people you work with this course is for you.

The course is run as a small group session with restricted places. The approach is a highly interactive one, which will involve a coaching approach and sharing from experience.

Goals & Intended Outcomes

  • Increased understanding of the practice of listening.
  • Improved capacity for listening.
  • Begun to have developed new approaches to listening in practice.

Indicative Content

  • Principles of listening
  • How we avoid listening
  • Values associated with listening
  • Relationship of listening to professionalism
  • Uses and misuses of metaphor 
  • Planning and next steps

Learning Methods

  • Presentation
  • Conversations with the trainer
  • Group exercise
  • Group discussion

The first part of the day explores in depth principles of listening, definitions, meanings, and what listening gives access to. The second part is a live opportunity to identify individual concerns and to create new ways of listneing. Each person has a chance to increase their awareness about how interruptions to listening have affected their present situation, including how listening can become a core preventative measure for future problems.

Reviews

Excellent.
Obstetrician and Gynaecologist
Listening In Practice
The slides delineating the important positive and negative bullet points of learning which were thence demonstrated so well by the facilitator with his explanations and role-playing examples.
Dermatologist
Listening In Practice
It has given me so much insight into better and more mature listening and communication. Many important variables introduced that I hadn’t been aware of that will definitely benefit.
Dermatologist
Listening In Practice
Will help my consultations with difficult patients.
Doctor – Orthopaedic Surgeon
Listening In Practice

FAQ

On each course page you will find a link to register. Click through and you can pay by bank card and register immediately. As payment is made the course place is booked. You will receive a confirmation email with course details and joining instructions, along with a receipt. With the exception of our Introduction to Professional Boundaries course, the confirmation email will ask you to submit some confidential information which will be shared with the course facilitator giving them an understanding of the circumstances that bring you to us so that they can fully support you during the course. For some courses there is some pre-course reading and preparation to do.

We provide Certificates of Completion for all our courses. Some courses have been formally accredited by CPD Standards, which is an internationally recognised accrediting agency and for these a CPD Certificate is issued.  Accreditation is presently being sought for all courses.

Whilst we do not have standard discounts, if financing a course is an issue payments can be split over 2 – 4 months. There are some charitable agencies that provide support to some disciplines – please contact us if you wish to know more. Occasionally, if there is low take-up on a course, we can offer reduced cost places at one weeks’ notice – if this is of interest please contact us to discuss our  terms.

All Participants are offered a discount if they book additional training within 30 days of course completion [T&C’s apply]

 

The courses are designed to help with developing insight, reflecting and establishing a plan for remediation/restoration. Openness and engagement are required to get the most from participation. If you have concerns about disclosure we are happy to discuss this with you and would also suggest you discuss this with your representatives.

 

Our one-day courses provide limited time for sharing the context for participation, and individual work. The three-day courses are an intensive space which centres on the possibility of insight, reflection and remediation. Each attendee leaves with a substantive development plan, in line with the issues of concern.  The overall intention is to create a space for insight. The 3-day courses involve individualised conversations, which may be challenging and often involve some vulnerability. They explore ways of being, ways of thinking, attitudes towards vulnerability and authority, power differential, and more. Numbers are limited to 5 which allows the space needed to thoroughly explore the individual’s personal situation.

 

We strongly encourage taking courses at an early stage. This allows time to implement learnings and, as with our 3-day courses, the Development & Restoration Plan and for your actions to show results in a timely way.  

Hayles Bridge Offices,
228 Mulgrave Road,
Cheam, Surrey,
SM2 6JT

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The Professional Boundaries Company is the trading name for Professional Boundaries CIC, a Community Interest Company registered with Companies House and regulated by the CIC Regulator. Company Number 07032196.

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