About

Our mission is to support professionals to be safe with their clients, colleagues and the public through training and education.

We aim to help people be safe through providing a powerful space for reflection and insight. We work to raise awareness and responsibility and to promote change.

We exist to help people work in line with their values and commitments through awareness of boundaries, value-ethics and listening.

Our values

We work to keep professional relationships safe from avoidable harm and to maintain the integrity of the relationship and we work to help remediate them following a breach.

We work wherever there is service being provided, including in healthcare or social work, in therapy, ministry, education, the criminal justice system and financial or corporate environments.

We provide a space where people can transform their experience and powerfully align with their core values.

Good fences make good neighbours.

AWARENESS

Awareness is the entry point to all change. Without awareness no change is possible. With awareness problems can be handled and remedied.

CREATIVITY

Creativity is core to our way of being in service delivery, with a continued focus on effective ways of working.

TRANSPARENCY

We are open and transparent in our work, with nothing about our professional practice, values or beliefs being hidden

INTEGRITY

Integrity means being true to our word. We deliver what we say we will deliver, within the limits of our service, knowledge and skills.

CHANGE

We know that everyone has the capacity to take actions which are in line with their values and commitments, and that everyone can sustain change.

WELLBEING

At the heart of our work is the understanding that without well-being, nothing works. Without attention to individual needs, things are more likely to go wrong.

RESPONSIBILITY

Our approach is that of complete responsibility for actions and behaviours as a central access point to accountability and change.

ACCOUNTABILITY

Being open to accountability is a critical part of moving forward after a problem.

RESPECT

Respect is intrinsic to our approach to our work and is a touchstone for successful participation in our courses.

The team

  • Hazel Russo

    Hazel Russo photograph

    Hazel is our Senior Course Leader. Hazel facilitates our three-day remedial courses and delivers one-day programmes, including commissioned courses. She leads on our Coaching provision and also supports the Company's course development and trains new course leaders. Hazel is a coach, facilitator and supervisor and has been working here since 2013. Hazel was Highly Commended in the 'Transforming Lives' category at the 2023 National Facilitator Awards. She is an Accredited Professional Executive Coach with the Association for Coaching and has been coaching individuals and teams across a wide range of sectors for over 20 years. She has significant experience of coaching and training health and care professionals from trainee through to consultant level. She specialises in career and leadership development with a focus on values coaching and action learning. Her background is in national policy with roles including Assistant Director at the Department of Business, Innovation and Skills, and Policy & Research Officer at UNISON. Hazel is the creator of a coaching tool called Lumination™® which is used by organisations across the UK. 

  • Jonathan Coe

    Jonathan Coe photograph

    Jonathan is the founder and Managing Director. He leads on course and business development, communications with institutional clients, oversees all training courses and trains new course leaders.  He also leads a range of three-day and one-day courses.  His background is in mental health services, including leading a charity working with people who had experienced harm as a result of the actions of health and care workers.  In 2009 he completed a Winston Churchill Trust travelling fellowship study tour to the USA where he visited a wide range of organisations involved in work around professional boundary violations.  He has published on the typologies of boundary violations and the impact of boundary violations and has spoken at a wide range of conferences and events concerning professional misconduct.

  • Naomi Craft

    Naomi Craft photograph

    Naomi is a Course Leader and delivers the Maintaining Professional Ethics courses.  Naomi is an Accredited Executive Coach, Coach Supervisor and an experienced GP, with a post-graduate teaching certificate. She has previously worked as an Appraiser and GP Trainer and is now a GP Programme Director.  She works regularly for Health Education England, coaching doctors from diverse backgrounds and levels of experience, and also as for NHS England as an Educational Supervisor supporting doctors in difficulty. She has a deep concern and respect for people and is passionate about providing support through some of the toughest moments in life. Naomi joined us in 2019.

  • Nick Cromwell

    Nick Cromwell photograph

    Nick facilitates our Maintaining Professional Boundaries courses and delivers some one-day programmes, including commissioned courses. Nick is a facilitator, coach, supervisor and trainer. He is an Accredited Master Executive Coach and specialises in Leadership and Management coaching with both individuals and teams. He works across a broad range of sectors, including Finance, Legal, IT, Education, Charity and Local Government. He regularly coaches and trains professionals within the Health Service. Nick began his career in teaching and later worked in housing, both on delivery and regulation, where he advised on issues of governance. He has held a variety of positions at Board level. He used to run a charity that provided residential accommodation for people with drug problems where he became really interested in helping people to realise their full potential, which is something he brings to his work with the company. He joined us in 2018.

Sarah Adams

Sarah joined CfBS in April 2017 and is the first point of contact, providing professional business support dealing with office administration including enquiries about suitable courses, bookings, pre-course and post-course information.

Our Courses

If you are facing an allegation around professional boundaries our three-day course provides a space for reflection, for expanding insight and for ensuring that restorative plans commensurate with the issues of concern are put in place. LEARN MORE & BOOK ONLINE
If you are facing an allegation around probity or ethics our three-day course provides a space for reflection, for expanding insight and for ensuring that restorative plans commensurate with the issues of concern are put in place. LEARN MORE & BOOK ONLINE
If you are facing an allegation around interactions with colleagues our three-day course provides a space for reflection, for expanding insight and for ensuring that restorative plans commensurate with the issues of concern are put in place. LEARN MORE & BOOK ONLINE
A thorough grounding in the principles of professional boundaries, the fundamental theoretical basis and a deep exploration of the key elements. Only for people facing significant issues or concerns about any aspect of professional boundaries, including where there is a complaint or investigation. LEARN MORE & BOOK ONLINE
An in-depth look at probity, ethics, values, honesty, the risk matrix and the potential role of vulnerability and counter-dependence. The course helps you to deepen insight around the contexts for behaviours of concern and introduces a framework for this understanding. LEARN MORE & BOOK ONLINE
For anyone who has completed one of our three-day course this 1-day session helps you to maintain professionalism, through a reflective and challenging space, with a small group of peers. It can be taken multiple times as part of a longer-term programme. This is an opportunity to review your PDP, make any course corrections needed, review commitments and check your current situation against the domains of professionalism. LEARN MORE & BOOK ONLINE
This course helps you to identify your core personal and professional values and how they relate to the difficulties you are facing. It is an interactive learning session which each participant leaves with clarity about your authentic core personal and professional values and an action plan for aligning them. LEARN MORE & BOOK ONLINE
If problems in communication have been an aspect of the problem you are facing, this course can be a part of the process of developing insight and demonstrating remediation. LEARN MORE & BOOK ONLINE
This 1-day course is for you if you want to increase awareness, knowledge and skills around professional boundaries. Run bi-monthly as an open session and available for commission to be run for your organisation. LEARN MORE & BOOK ONLINE
If you are facing an allegation around professional boundaries our three-day course provides a space for reflection, for expanding insight and for ensuring that restorative plans commensurate with the issues of concern are put in place. LEARN MORE & BOOK ONLINE

Our coaching programmes are there to help you achieve your goals. These can be actions you agreed during a three-day course or new objectives that have come up. The coaching can be used during a period of suspension, in the run up to a hearing or as ongoing part of a restoration and maintenance plan.

LEARN MORE & BOOK ONLINE

If you are facing an allegation around professional boundaries our three-day course provides a space for reflection, for expanding insight and for ensuring that restorative plans commensurate with the issues of concern are put in place.

LEARN MORE & BOOK ONLINE