About

Hazel Russo

Hazel is our Senior Course Leader. Hazel facilitates our three-day remedial courses and delivers one-day programmes, including commissioned courses. She leads on our Coaching provision and also supports the Company's course development and trains new course leaders. Hazel is a coach, facilitator and supervisor and has been working here since 2013. Hazel was Highly Commended in the 'Transforming Lives' category at the 2023 National Facilitator Awards. She is an Accredited Professional Executive Coach with the Association for Coaching and has been coaching individuals and teams across a wide range of sectors for over 20 years. She has significant experience of coaching and training health and care professionals from trainee through to consultant level. She specialises in career and leadership development with a focus on values coaching and action learning. Her background is in national policy with roles including Assistant Director at the Department of Business, Innovation and Skills, and Policy & Research Officer at UNISON. Hazel is the creator of a coaching tool called Lumination™® which is used by organisations across the UK. 

COURSE FEEDBACK

Very Clear, friendly and authentic guiding us to see what's inside us and triggers behind each situation making us unpack ourselves easily. She was very professional getting all points needed in our mind with clarity. (SHO trauma and orthopaedic)

Excellent, unique, strong, powerful, therapeutic, informative and empowering. Thank you. (Consultant Urologist)

Hazel was - seemingly effortlessly - doing what I could not: remaining objective and boundaried in the face of the extreme distress and trauma of the participants. Her patience, kindness, fortitude and forbearance went further than I can express in words towards enabling me to remain in clinical practice and I remain grateful, appreciative and admiring of her consummate professionalism.

Excellent. Hazel explained everything very clearly, making sure everyone understood all aspects of the course. She is an excellent tutor. (Tennis Coach)

Very professional and empathic and understanding. Controlled, efficient, presentation. (Teaching Fellow)

Jonathan Coe

Jonathan is the founder and Managing Director. He leads on course and business development, communications with institutional clients, oversees all training courses and trains new course leaders.  He also leads a range of three-day and one-day courses.  His background is in mental health services, including leading a charity working with people who had experienced harm as a result of the actions of health and care workers.  In 2009 he completed a Winston Churchill Trust travelling fellowship study tour to the USA where he visited a wide range of organisations involved in work around professional boundary violations.  He has published on the typologies of boundary violations and the impact of boundary violations and has spoken at a wide range of conferences and events concerning professional misconduct.

FEEDBACK FROM COURSES

Great, Jonathan has a way of asking questions with enough thought-provoking ability to open up your mind, able to bring back deeper responses and enable you to feel safe to expose your own vulnerabilities within the course and how to link these within professional boundaries but also how moving forward you can acknowledge these. (Paramedic)

Exceptional; despite a varied cohort at differing stages of their investigations and understanding, Jonathan was able to encourage and support us to address at times sensitive issues in a compassionate, yet thorough manner. (Psychiatrist)

Professional, knowledgeable, well-structured and transformational. (Consultant psychiatrist)

AMAZING - He is firm when needed but sensitive, direct but caring and looks to get the very best out of engaging delegates. (Surgeon)

On point. Tactful, probing, gentle and directive. (Surgeon)

Excellent. He really helped me to see things from a new perspective. For that I am very grateful.  (Church Minister)

Naomi Craft

Naomi is a Course Leader and delivers the Maintaining Professional Ethics courses.  Naomi is an Accredited Executive Coach, Coach Supervisor and an experienced GP, with a post-graduate teaching certificate. She has previously worked as an Appraiser and GP Trainer and is now a GP Programme Director.  She works regularly for Health Education England, coaching doctors from diverse backgrounds and levels of experience, and also as for NHS England as an Educational Supervisor supporting doctors in difficulty. She has a deep concern and respect for people and is passionate about providing support through some of the toughest moments in life. Naomi joined us in 2019.

FEEDBACK FROM COURSES

Very skilful. She knows her area extremely well. An expert. She explored and helped me develop my ideas and also challenged me without me getting defensive. (Consultant general adult Psychiatrist)
Excellent, clear and non-judgement. Pleasant and inclusive, allowed me and others to engage in sometimes difficult topics in a respectful manner. (Radiology trainee)
Excellent. Extremely engaging and made me feel very comfortable to discuss a difficult topic. Really useful insights into each person’s situation and suggestions for action. (Doctor)
Excellent and very helpful prompts whilst letting us make the decisions for actions to be taken then helping us with how we can make that action better. (Pre-registration Optometrist)
Excellent and helped me navigate my thoughts in a systematic way. (Consultant Paediatrician)

Nick Cromwell

Nick facilitates our Maintaining Professional Boundaries courses and delivers some one-day programmes, including commissioned courses. Nick is a facilitator, coach, supervisor and trainer. He is an Accredited Master Executive Coach and specialises in Leadership and Management coaching with both individuals and teams. He works across a broad range of sectors, including Finance, Legal, IT, Education, Charity and Local Government. He regularly coaches and trains professionals within the Health Service. Nick began his career in teaching and later worked in housing, both on delivery and regulation, where he advised on issues of governance. He has held a variety of positions at Board level. He used to run a charity that provided residential accommodation for people with drug problems where he became really interested in helping people to realise their full potential, which is something he brings to his work with the company. He joined us in 2018.

COURSE FEEDBACK

Truly excellent throughout. He was exceptionally patient and understanding. (Head Tutor Of Music)

Excellent. Nick is articulate, clear and professional. He was polite but firm and challenging when required. Time keeping was excellent as was communication. (Doctor)

Really excellent. Very emotionally intelligent and a great communicator. Was able to work well with all people on the course whatever the barrier (e.g. language or culture or special needs). (Osteopath)

Brilliant. He is really great and his approach to myself and other candidates was very good. He is very knowledgeable and respectful. (Doctor)

Brilliant, patient, calm and very helpful in developing our thinking and plans. (Doctor)